Austin, TX
Business Analyst - Solicitation# 3049022440
Texas Comptroller of Public Accounts (CPA)

The Texas Comptroller's office manages multiple high-visibility grant programs, including First Responder Grants (SB-22, SB-8, HB-3000), Opioid Abatement Fund, and State Broadband Development programs. We are building a unified Salesforce-based Grant Management System (GMS) platform using Public Sector Solutions (PSS) that serves both public-facing grant applicants and internal grant administrators across multiple state programs.
This position requires deep expertise in Salesforce grant management systems. Candidates with experience in Salesforce Public Sector Solutions (PSS), Government Cloud, or Nonprofit Cloud (NPSP) grant management are encouraged to apply.
The Product Owner will work with business stakeholders with varying levels of technical sophistication—from strong SMEs to business teams needing guidance in translating grant program requirements into system features. The ideal candidate can bridge this gap while maintaining our unified community architecture across all grant programs.
Key Responsibilities:

Turn product vision into actionable strategies supported by business and IT management.
Analyze and interpret technical information, including industry standards, statutes, administrative rules, procedures, and system documentation.
Translate user/business needs into technical requirements.
Communicate technical instructions to system users.
Exercise sound judgment in making critical decisions.
Communicate effectively verbally and in writing.
Conduct in-depth interviews with Business SMEs, Product Manager, and stakeholders to understand business processes and problems.
Identify process improvement opportunities via automation.
Partner with business SMEs and agile teams to gather requirements and build product road maps.
Participate in research for new features and functionalities.
Create product backlog with themes, epics, and user stories.
Accept work built by scrum teams and determine if product is shippable.
Attend sprint ceremonies and collaborate with development teams.
Participate in all phases of SDLC.
Perform acceptance testing of user stories.
Identify, manage, and mitigate project risks and issues.
Provide guidance and knowledge sharing to development staff.

Onsite Requirement:
Candidate will work remotely but may be required onsite as needed by the Direct Supervisor (must be in Texas, preferably Austin metro area).
Candidates living 50+ miles from the LBJ Building are required to attend in person once per month.
Candidates residing within the Austin area must be in the office 2 to 3 times per week.
Travel expenses to the office will not be reimbursed by CPA.

Support Requirement: Candidate may be required to provide support to an on-call programmer.

Candidate Skills and Qualifications
Must be able to:

Work with Business Customers, Section Managers, Project Managers, Business Analysts, Technical Leads, Developers, and SMEs in a professional and collaborative manner.
Lead requirements discovery, process mapping, solution design, user story writing, feature development, and user acceptance testing.
Work with cross-functional teams to ensure alignment on prioritization and feature development while adhering to architectural, accessibility, and security standards.
Partner with scrum master, project manager, tech-lead, section managers, and executive teams to identify key capabilities and potential issues.
Manage the backlog with IT project team, ensuring timely deliverables that meet customer expectations.
Analyze application performance for health and improvement.

Must have:

Knowledge of technical and administrative attributes of Salesforce.
Strong written, verbal, and interpersonal communication skills.
Knowledge of software development methodologies (Agile and Scrum).
Problem-solving skills and ability to multi-task, with readiness to put in extra effort when necessary.
Must perform related work as assigned.

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Actual Years Experience	Years Experience Needed	Required/ Preferred	Skills/Experience
	8	Required	Application development as agile/scrum product owner/business analyst
	8	Required	Liaison between business community and IT teams
	8	Required	Reviewing, analyzing, and evaluating business processes, systems, and user needs
	8	Required	Customer-focused user experience design
	5	Required	Writing acceptance criteria-based user stories
	5	Required	Agile development experience with Scrum, Kanban
	5	Required	Analytical thought process for prioritization and negotiation
	5	Required	Highly complex application security requirements
	5	Required	Organizing user acceptance testing per sprint and end-to-end
	4	Required	Business process and story mapping
	4	Required	Atlassian Jira & Confluence for backlog management and documentation
	4	Required	Completing system documentation
	4	Required	Salesforce Public Sector Solution (PSS), Government Cloud, or Nonprofit Cloud (NPSP) for grant management systems
	3	Required	Proficient with Microsoft Office products (Outlook, Project, Visio)
	3	Required	Proficient with collaboration products (Microsoft Teams & SharePoint)
	3	Required	Building Grant Management Systems using Salesforce
	1	Required	Certified Salesforce Business Analyst (provide cert number)
	1	Required	Salesforce Admin Certification (provide cert number)
	5	Preferred	Software development background
	4	Preferred	Salesforce Lightning and Omni Studio
	3	Preferred	Grant program experience (federal, state, local, or nonprofit)
	3	Preferred	Enterprise architectural design
	3	Preferred	Establishing, documenting, and communicating standards, best practices, fixes, and providing system direction & recommendation
	2	Preferred	Public sector experience (government agency or contractor)
	2	Preferred	Requirements gathering for grant management systems
	2	Preferred	508 Compliance/Web Accessibility
	2	Preferred	Information Security Office Compliance
	1	Preferred	ServiceNow or ITSM ticketing and workflow automation platforms
	1	Preferred	Salesforce Admin, App Builder Certified
	1	Preferred	Salesforce Trailhead Ranger or super badges

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Peer Co-Worker Supervisor

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Peer Co-Worker Supervisor

Customer End- User Subordinate

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Peer Co-Worker Supervisor

Customer End- User Subordinate

Jobs at Sistema Technologies Inc.