Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Actual \n\t\t\tYears \n\t\t\tExperience	Years \n\t\t\tExperience \n\t\t\tNeeded	Required/ \n\t\t\tPreferred	Skills/Experience
	8	Required	Experience providing production support, incident management, and troubleshooting for large-scale applications
	8	Required	Experience working directly with business users, stakeholders, and technical teams to resolve application issues
	8	Required	Experience analyzing business requirements and translating them into functional solutions and testing scenarios.
	8	Required	Experience creating and maintaining user documentation, knowledge base articles and training materials.
	8	Required	Experience using Atlassian Jira Software, Jira Service Management, and Confluence
	8	Required	Experience coordinating activities across multiple stakeholders, vendors, and technology teams
	8	Preferred	Experience supporting government, education, or public-sector technology initiatives.
	8	Preferred	Experience supporting cloud-based applications and modern Software Development Lifecycle (SDLC) practices.
	5	Preferred	Knowledge of case management concepts, business process automation, and workflow-driven applications
	3	Preferred	Experience using Modern Requirements (MR)

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\nI need Three References
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Reference Name (Required):
Title (Optional)
Company Name (Required):
Phone Number (Required include area code):
E-mail address (Optional):
Professional Relationship (Optional):

Reference Name (Required):
Title (Optional)
Company Name (Required):
Phone Number (Required include area code):
E-mail address (Optional):
Professional Relationship (Optional):

Reference Name (Required):
Title (Optional)
Company Name (Required):
Phone Number (Required include area code):
E-mail address (Optional):
Professional Relationship (Optional):

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\nPeer Co-Worker Supervisor
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\n \n\n\t\n\t\t\n\t\t\t\n\t\t\t \n\t\t\t\n\t\t\n\t\n\n Customer End-User Subordinate
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