Austin, TX
Technical Writer - Solicitation# 25R0016246
Texas Department of Public Safety (DPS)
Aid IT in documenting the environment, policies, procedures, and plans of the IT Division. Work involves conducting detailed analysis of and extensive research on data, providing results, and monitoring and implementing data quality. Develop and implement customer-centric metrics and reporting. Support performance, quality, and improvement efforts to help streamline processes through data analysis and visualization. Manage the analysis of data and embrace evaluative thinking that includes posing thoughtful questions about data, getting feedback from key stakeholders, and using data to support staff, programs, and operations.
OTHER SPECIAL REQUIREMENTS
1.   Process Management Knowledge of Six Sigma process methodologies; familiar with Information Technology Information Library methodologies.
2.     Interpersonal Skills Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.
3.     Organizational and Prioritization Skills Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.
4.     Presentation/Communication Skills Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.
5.     Research and Comprehension Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner.
6.     Analytical Reasoning/Attention to Detail Committed to documents with 100% quality in spelling, grammar, formatting, and content. Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.
7.     Technology (computers/hardware/software/operating systems) Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
8.     Confidentiality and Protected Information Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.
9.     Safety Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.
The working position is On Site.

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Actual Years Experience	Years Experience Needed	Required/ Preferred	Skills/Experience
	8	Required	Experience in composing, reviewing, and editing technical documents, policy manuals, procedural documents, operational guidelines, materials, and reports.
	8	Required	Previous experience researching, developing, and disseminating information on techniques for organizing and presenting policy, procedure and technical information.
	8	Required	Ability to consult with technical staff in the development of documentation, policy and procedural material.
	6	Required	Previous experience preparing responses to correspondence, reports, surveys, questionnaires, and other requests for information
	6	Required	Experience creating and presenting policy and procedure updates, reports, options and feedback to upper management and C Level stakeholders.
	5	Preferred	Previous technology writing experience in the public sector
	5	Preferred	Knowledge of IT policies and procedures

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Peer Co-Worker Supervisor

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Peer Co-Worker Supervisor

Customer End- User Subordinate

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