Austin, TX
Systems Analyst - Solicitation# 304FM202718
Texas Comptroller of Public Accounts (CPA)
Services Overview. The selected Vendor's Candidate will be part of CPA's Fiscal Management Statewide Fiscal Systems team, supporting the Centralized Accounting and Payroll/Personnel System (CAPPS) Program. The CAPPS Program for this engagement comprises the following components: HR/Payroll (inclusive of Recruit functionality), Financials, STARR, and all ancillary systems. The selected Vendor's Candidate must be adaptable and able to learn and integrate new systems and platforms as needed, such as CGI Advantage.
CAPPS System Defined. CAPPS HR/Payroll is the State of Texas Enterprise Resource Planning (ERP) system, built on Oracle PeopleSoft Human Capital Management (HCM) version 9.2, Image 53. The system includes Human Resources, Payroll, Position Management, Commitment Accounting, Time and Labor, Performance Management, and CAPPS Recruit (TAM/CG).
The ideal candidate will possess deep, comprehensive knowledge of all deployed modules and their functional integration across the CAPPS HR/Payroll tower.
Annual Professional Training Requirement. In addition to other CPA training requirements, the following professional training requirement applies on an annual basis during the CPA Contract Term, including each renewal term, under the CPA Contract resulting from this solicitation:

For no compensation from CPA, the selected Vendor's Candidate shall be required to complete a minimum of ten (10) hours of professional training in a relevant area of expertise associated with the Services provided under the CPA Contract.
The professional training, as determined by the Vendor and/or the selected Vendor's Candidate, shall be conducted and completed by the selected Vendor's Candidate on personal time. If the professional training is intended to be conducted during the CPA-approved work schedule, the selected Vendor's Candidate must coordinate the associated time off with the CPA Supervising Manager, as applicable.
The Vendor and/or the selected Vendor's Candidate shall be fully responsible for all associated costs, including but not limited to tuition, materials, conference fees, and/or travel expenses. CPA will not approve or make payment for any hours associated with the professional training requirement.
By July 31st of each CPA Contract Term, the Vendor shall provide the CPA Contract Manager (capps.staff.aug@cpa.texas.gov) with an annual professional training report, documenting the completed professional training hours and courses.

Position Requirements. The CPA Work includes, but is not limited to, the following:

Performing highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program.
Responsible for functional CAPPS HR/PY tower expertise, including, but not limited to:
- Workforce Administration
- Payroll Interface
- Commitment Accounting
- Time and Labor
- TAM/CG
- HR Security Set-up and row-level security
- Interpret and apply state statutes, HR policies, and labor regulations
Responsible for ensuring CAPPS adheres to the Family Medical Leave Act (FMLA), including, but not limited to:
- Defining and refining FMLA plans and entitlements
- Customizing appropriate leave types
- Ensuring module integration with Payroll and the Time and Labor modules
- Assisting with compliance reporting and auditing
Responsible for providing functional support for the CAPPS HR/PY applications, and shall be a point of contact for CAPPS agencies as applicable.
Responsible for the CAPPS HR/PY functional design phase, which includes creating and/or reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities assigned. Functional configurations include, but are not limited to, PeopleSoft delivered features (e.g., Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and others).
Responsible for functional configuration skills, including, but not limited to:
- Setting up tables (job codes, positions, departments, compensation, etc.)
- Understanding HR business units, Set IDs, and Table structures
- Configuring workflow (AWE-Approval Workflow Engine)
- Creating queries using PS/Query and SAP Business Objects
Additionally, responsible for overseeing and coordinating AWE – Approval Workflow Engine, including but not limited to:
- Workflow Configuration and Setup
- User and Role Management
- Notifications and Worklist Management
- Monitoring and Troubleshooting
- Customization and Extensibility
- Performance and Maintenance
- Testing and Documentation
Responsible for technical skillsets for applicable tools, including, but not limited to:
- Understanding Application Designer (records, fields, pages, components)
- Integration Broker (Web Services, REST/SOAP Integrations)
- SQR and BI Publisher report customization
- SQL Proficiency
Understanding of PeopleSoft security, inclusive of State of Texas multitenancy requirements
Planning, designing, developing, implementing, supporting, and maintaining the information technology security measures to safeguard system information.
Responsible for monitoring all batch jobs, including, but not limited to:
- Tracking job schedules
- Monitoring job execution
- Detecting and responding to failures
- Validating output
- Managing dependencies
- Performance tuning
- Documentation
- Proper communication and escalation
- Ensuring compliance when schedules must be altered
Responsible for tools and environment knowledge, including, but not limited to:
- PUM (PeopleSoft Update Manager) and Change Assistant
- Fluid UI changes and page navigation
- Lifecycle management and selective adoption
- Elasticsearch/Search Framework
- Data migration and compare reports
Responsible for cross-functional collaboration, including, but not limited to:
- Strong problem-solving and troubleshooting
- Ability to interpret the State of Texas HR policies into system configuration and code modifications
- Requirements gathering for applicable break/fix or system enhancements
- Documentation and testing (UAT, regression testing)
- Incident management in systems like ServiceNow and BOSSDesk, with the ability to keep multiple systems synchronized with timely updates
- Communication skills when working with policy personnel, other analysts, 100+ agencies, and our Managed Services Tier 3 vendor.
- Understanding and accounting for interdependence on legacy systems (SPRS, HRIS, etc.).
- Providing structured cross-training to support junior analyst capability growth.
- Providing comprehensive training and support to agency personnel in accordance with established requests and organizational requirements.
Responsible for project-level coordination and participation, including, but not limited to:
- Expansions that include additional module implementations or enhancements for agencies
- Cyclic processes such as fiscal year-end, calendar year-end, 1095-C creation and distribution, State of Texas legislative changes, federal mandates, and third-party integrations.
- Performs all duties following CPA’s processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
Responsible for overseeing and coordinating the Fiscal Year-End, including but not limited to:
- Planning, scheduling, and communicating
- Reconciliations and Verifications
- System Configurations and Maintenance
- Mass Salary Loads as requested by agencies to assist with the large number of changes required.
- Benefit Enrollment Web Services to ensure that we have successfully integrated with ERS to establish the correct benefit plans and premiums for the next fiscal year for state resources on CAPPS Central (over 100 agencies and 80,000 employees).
Responsible for coordinating the CAPPS Annual Disaster Recovery exercise with the Managed Services vendor in accordance with contractual obligations and timelines, including, but not limited to:
- Define the test scope and objectives
- Validate backups and data integrity
- Execute the recovery procedures
- Test integrated systems
- Facilitate business user validation
- Document results and deviations
- Review and improve future disaster recovery plans
- Provide compliance report
Provides Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work.
Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks. Established processes and procedures must be followed.
Responsible for overseeing and acting as the first line of support to ensure that only accurate data is produced, security, including multi-tenancy, is enforced, that the system performs efficiently, and that all applicable policies are enforced.
Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Actively participates in CPA’s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
Participates in Upgrade Testing activities.
Makes presentations at CAPPS User Groups and the CAPPS Steering Committee as requested.
Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented.
Performing other related Work as assigned.

OTHER SPECIAL REQUIREMENTS

Have experience in gathering business requirements for large projects
Work independently in a diverse team environment with on-site and remote team members.
Have strong written, verbal, and interpersonal communication skills.
Have knowledge of project management methodologies.
Have knowledge of technical and functional attributes of Oracle PeopleSoft.
Have problem-solving skills and the ability to multitask with readiness to put in extra efforts when necessary.
Have experience with Agile and other SDLC methodologies.
Have experience with ITIL methodologies.
Have experience with or knowledge of information security frameworks (i.e., NIST).

The working position is Telework.

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Actual Years Experience	Years Experience Needed	Required/ Preferred	Skills/Experience
	15	Required	Extensive knowledge and understanding of State of Texas applicable policies.
	15	Required	Extensive knowledge of federal labor laws.
	15	Required	Extensive technical skillsets needed with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc.
	12	Required	Extensive knowledge and experience performing system configuration changes.
	12	Required	Extensive knowledge supporting and providing oversight with batch jobs, i.e., Run My Jobs (RMJ)
	12	Required	Extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance.
	10	Required	Extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies
	10	Required	Extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication
	10	Required	Extensive experience supporting the CAPPS HR/PY tower in PeopleSoft HCM version 9.2
	10	Required	Extensive familiarity with support tools such as PUM, Fluid and Elastic Search.
	10	Required	Experience performing functional project management activities in support of CPA’s CAPPS program
	10	Required	Experience planning and coordinating the Fiscal Year Process at a statewide level
	10	Required	Experience providing Tier 2 Service Desk Support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 3.
	10	Required	Experience supporting Priority 1 and Priority 2 incidents in coordination with the Major Incident Management (MIM) process.
	10	Required	Experience participating in Disaster Recovery exercises.
	10	Required	Experience preparing and presenting executive-level presentations.
	10	Required	Experience gathering and presenting applicable data in support of a variety of audits and open records requests.
	10	Required	Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements
	8	Required	CPA experience performing SQL actions needed to keep CAPPS and SPRS systems in sync
	8	Required	Subject Matter Expert for configuring and coding to remain compliant with the Family Medical Leave Act (FMLA).
	8	Required	Experience preparing WCAG 2.1-compliant materials for distribution.
	3	Required	Knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business
	10	Preferred	Experience with and knowledge of production support activities for CPA’s legacy Statewide Financial Systems

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