Apply to TSDS Product Support Analyst 7085

Sistema Technologies is a Texas-based IT staffing and IT delivery firm that has proudly served Texas state and local government agencies since 2002. As one of the top 10 Texas DIR ITSAC vendors, we specialize in providing highly qualified IT professionals and comprehensive, full-lifecycle technology delivery services. We offer competitive compensation and benefits, while making our consultants our highest priority by supporting their professional growth, career success, and overall well-being.

Sistema is looking for a TSDS Product Support Analyst with our government client based in Austin, TX for an 11-month position.

***This position is 100% remote within the United States.***

Customer Support

Research and resolve technical support tickets regarding the Texas Student Data System and associated data submissions.
Prioritize and escalate issues requiring deeper investigation or development team involvement.
Serve as potential business point of contact for support-related meetings and/or communications
Gain necessary knowledge and understanding through available resources and training

Technical Documentation:

Create comprehensive and clear technical documentation for end users.
Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
Collaborate closely with the Product Owner team to gather necessary information.
Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.

User Testing

Design and execute user acceptance testing (UAT) plans to validate functionality and usability of TSDS-related features.
Document and track defects identified during testing, ensuring timely resolution through collaboration with the Product Owner and Project Management teams.
Gather and analyze feedback from end users to identify areas for improvement and enhance overall user experience.
Coordinate cross-functional efforts to ensure testing aligns with business requirements and agency standards.

Customer Relations:

Assist the Product Owner team with outreach to customers during peak TSDS data submission timeframes.
Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
Present outreach findings to the Product Owner team, management, and division leadership.
Maintain regular communication with customers to understand their needs and concerns.

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Actual Years Experience	Years Experience Needed	Required/ Preferred	Skills/Experience
	8	Required	Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections.
	8	Required	Customer Service: Experience in customer service, with strong communication skills.
	8	Required	Collaboration: Strong ability to work closely with cross-functional teams
	8	Required	Communication: Excellent communication skills to effectively work with cross-functional teams
	8	Required	Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
	8	Required	Training and Support: Experience in training other team members.
	8	Preferred	Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
	8	Preferred	Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.