Austin, TX
Technical Writer - Solicitation# 70125069
Texas Education Agency (TEA)
Technical Documentation (External):

• Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users. 
• Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
• Collaborate closely with the Product Owner team to gather necessary information. 
• Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates. 

Customer Outreach:

• Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods. 
• Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers. 
• Present outreach findings to the Product Owner team, management, and division leadership. 
• Maintain regular communication with customers to understand their needs and concerns. 

Best Practice Documentation (Internal):

• Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
• Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
• Train and support team members on the new practices, creating internal documentation to ensure proficiency. 

100% Remote, Work Location With-in the United States. The working position is Telework.

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Actual Years Experience	Years Experience Needed	Required/ Preferred	Skills/Experience
	8	Required	Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
	8	Required	Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
	8	Required	Jira: Experience with Jira or similar application life-cycle management tools
	8	Required	Collaboration: Strong ability to work closely with cross-functional teams
	8	Required	Communication: Excellent communication skills to effectively work with cross-functional teams
	8	Required	Customer Service: Experience in customer service, with strong communication skills.
	8	Required	Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
	8	Required	Training and Support: Experience in training other team members.
	8	Preferred	Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.

 
I need Three References
 
 

Reference Name (Required):
Title (Optional)
Company Name (Required):
Phone Number (Required include area code):
E-mail address (Optional):
Professional Relationship (Optional):

 
  Peer                                                                      Co-Worker                                                                                                                                                Supervisor
 
  Customer                                                             End-User                                                                                                                                                   Subordinate
 
 

Reference Name (Required):
Title (Optional)
Company Name (Required):
Phone Number (Required include area code):
E-mail address (Optional):
Professional Relationship (Optional):

 
  Peer                                                                      Co-Worker                                                                                                                                                Supervisor
 
  Customer                                                             End- User                                                                                                                                                 Subordinate
 
 

Reference Name (Required):
Title (Optional)
Company Name (Required):
Phone Number (Required include area code):
E-mail address (Optional):
Professional Relationship (Optional):

 
  Peer                                                                      Co-Worker                                                                                                                                                Supervisor
 
  Customer                                                             End- User                                                                                                                                                 Subordinate