Austin, TX
Support Technician - Solicitation# 2025C0017
Texas Department of Family and Protective Services (DFPS)
 
The Worker provides technical assistance and support for application problems, which may include:

• Assisting in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. 
• Assisting in the design, development, and maintenance of various system applications.
• Maintaining and assisting in testing and upgrading new and existing applications.  
• Maintaining the necessary security controls over software and applications.  
• Developing procedure manuals.
• Accessing data from and transferring data to various local, state, or federal databases. 
• Preparing briefings, reports, and evaluations on system efficiency and utilization.
• Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.

 
The Worker should have experience/skills in:

• Automated data processing systems. 
• Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. 
• The use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. 
• Ability to operate information technology systems, to communicate effectively, and to train others. 

The working position is Telework

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Actual Years Experience	Years Experience Needed	Required/ Preferred	Skills/Experience
	4	Required	Experience with user assistance and support for application issues
	4	Required	Experience with the Microsoft Suite of tools (Excel, Word, PowerPoint and Sharepoint)
	3	Required	Experience with assisting in testing and troubleshooting software applications
	2	Required	Communication skills, both verbal and written
	1	Required	Experience attending requirements gathering sessions
	1	Preferred	Experience with documenting processes
	1	Preferred	Experience using SQL
	1	Preferred	Candidates preferred who have a working knowledge of the following DFPS systems/programs (including but not limited to): IMPACT, PACES, ABCS, NEICE, Provider Portal, Salesforce, SSCC and Community Based Care

 
I need Three References
 
 

Reference Name (Required):
Title (Optional)
Company Name (Required):
Phone Number (Required include area code):
E-mail address (Optional):
Professional Relationship (Optional):

 
  Peer                                                                      Co-Worker                                                                                                                                                Supervisor
 
  Customer                                                             End-User                                                                                                                                                   Subordinate
 
 

Reference Name (Required):
Title (Optional)
Company Name (Required):
Phone Number (Required include area code):
E-mail address (Optional):
Professional Relationship (Optional):

 
  Peer                                                                      Co-Worker                                                                                                                                                Supervisor
 
  Customer                                                             End- User                                                                                                                                                 Subordinate
 
 

Reference Name (Required):
Title (Optional)
Company Name (Required):
Phone Number (Required include area code):
E-mail address (Optional):
Professional Relationship (Optional):

 
  Peer                                                                      Co-Worker                                                                                                                                                Supervisor
 
  Customer                                                             End- User                                                                                                                                                 Subordinate