Austin, TX
Process Improvement Manager - Solicitation# 26R0011893
Texas Department of Public Safety (DPS)

TXDPS is seeking a seasoned process engineering professional to assist in evaluating and improving existing business processes. As part of ongoing operational excellence and digital transformation efforts, we require support in analyzing current state workflows, identifying inefficiencies, and creating actionable plans to enhance functionality, throughput, and end-user satisfaction.
The contractor will be responsible for:

• Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.
• Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.
• Conducting an end-to-end review of selected business processes across designated departments or functional areas.
• Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.
• Documenting "As-Is" workflows and analyzing them using Lean and Six Sigma methodologies.
• Designing optimized "To-Be" workflows and transition plans.
• Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality.
• Establishing metrics to track improvements and ROI.
• Facilitating working sessions, process mapping workshops, and training as needed.
• Collaborating with IT and operations teams to align process improvement plans with system capabilities.
• Supporting the development of implementation roadmaps and change management strategies.
• Stakeholder engagement plan and initial findings report (within 30 days)
• "As-Is" and "To-Be" process documentation (within 45 days, Visio format)
• Gap analysis report and root cause analysis (within 45 days) Fishbone, Pareto, etc.
• Functional and non-functional specifications for modular or low-code solution aligned with optimized processes (within in 60 days)
• Functional improvement plan with prioritized initiatives (within in 75 days)
• KPI dashboard framework to measure progress and impact ( within in 80 days)
• Executive summary and final presentation of recommendations (within in 90 days)

The working position is Hybrid - On Site and Telework
 

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Actual Years Experience	Years Experience Needed	Required/ Preferred	Skills/Experience
	8	Required	Process engineering, operations optimization, or business process improvement
	5	Required	Evaluating current state processes and optimizing processes
	1	Required	Specifying software system requirements to design improved solutions
	1	Required	Six Sigma Black Belt certification
	1	Required	Proven track record of leading process transformation initiatives in large organizations
	1	Required	Proficiency in process modeling tools (e.g., Visio etc.)
	1	Required	Strong facilitation, communication, and stakeholder management skills
	1	Required	Experience with operational metrics, workflow optimization, and cross-functional team collaboration
	1	Preferred	Experience in regulated or government environments
	1	Preferred	Familiarity with process automation or low-code tools
	1	Preferred	Lean certification

I need Three References

 

Reference Name (Required):
Title (Optional)
Company Name (Required):
Phone Number (Required include area code):
E-mail address (Optional):
Professional Relationship (Optional):

  Peer                                                                      Co-Worker                                                                                                                                                Supervisor

  Customer                                                             End-User                                                                                                                                                   Subordinate

 

Reference Name (Required):
Title (Optional)
Company Name (Required):
Phone Number (Required include area code):
E-mail address (Optional):
Professional Relationship (Optional):

  Peer                                                                      Co-Worker                                                                                                                                                Supervisor

  Customer                                                             End- User                                                                                                                                                 Subordinate

 

Reference Name (Required):
Title (Optional)
Company Name (Required):
Phone Number (Required include area code):
E-mail address (Optional):
Professional Relationship (Optional):

  Peer                                                                      Co-Worker                                                                                                                                                Supervisor

  Customer                                                             End- User                                                                                                                                                 Subordinate