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Telecommunications Manager 6909

Austin, TX
Austin, TX
Telecommunications Manager - Solicitation# 26R0016909
Department of Public Safety (DPS)
 
  • Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms
  • Oversee daily operational activities, including incident management, problem resolution, and service availability
  • Serve as escalation point for high-priority network and infrastructure issues
  • Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions
  • Support ongoing and planned initiatives, including:
  • SD-WAN implementation and optimization
  • Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics)
  • Security integrations (e.g., Secure Workload, NGFW, identity services)
  • Provide vendor coordination and oversight for network-related services and contracts
  • Ensure compliance with Agency security standards, policies, and regulatory requirements
  • Participate in change management processes and ensure proper documentation and approvals
  • Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives
  • Provide status reporting, risk identification, and mitigation planning to leadership
  • Maintain documentation of network architecture, processes, and operational procedures
  • Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Actual
Years
Experience
Years
Experience
Needed
Required/
Preferred
Skills/Experience
  7 Required Minimum of seven (7) years’ experience performing supervisory/management work including providing clear direction to subordinates; promoting teamwork and motivating others to accomplish goals.
  7 Preferred Minimum of seven (7) years’ of experience with administration, maintenance, and design of Cisco VoIP solutions is required.
  5 Preferred Minimum of five (5) years’ experience managing a networking team in a highly complex environment.
  5 Preferred Experienced with implementation and support of 24x7x365 network, voice, and video environment.

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