San Antonio, TX
Support Technician - Solicitation# 37100050
Texas Cyber Command (TXCC)
 

• Provide on-site front-door IT support for TXCC staff, executives, contractors, and visitors at the San Antonio office. Support laptops, mobile devices, peripherals, conference rooms, collaboration tools, printers, network connectivity, user onboarding and offboarding, account and access coordination, asset inventory, equipment moves, and break/fix coordination.
• Resolve or triage service requests, document work in the approved ticketing process, maintain user-facing knowledge articles, coordinate with systems, network, security, and vendor support teams, and provide executive-priority support during business hours. Assist with meeting room readiness, video and audio support, staff training, and routine technology checks.
• Support device deployment, refresh, relocation, secure disposal coordination, loaner equipment, incident-related collection support, and after-hours maintenance windows when approved by TXCC.

Candidate must be a U.S. citizen, pass required background checks, complete required cybersecurity, privacy, and operational training before gaining system access, and comply with TXCC security and data-handling requirements. Occasional after-hours support may be required with TXCC approval. Work must be performed from within the United States unless TXCC grants prior written approval. Candidate must be able to lift and move standard IT equipment up to 35 pounds and work primarily onsite at the San Antonio office.
Initial term anticipated for 12 months; extension subject to agency need, funding, and ITSAC terms. Travel, after-hours work, and overtime require prior written approval. Work products, including diagrams, runbooks, scripts, reports, and transition materials, are deliverables to TXCC. Contractor shall use only TXCC-approved accounts and repositories and shall not use TXCC information to train AI or ML systems without express written approval.
The working position is Hybrid - On Site and Telework.
 

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Actual Years Experience	Years Experience Needed	Required/ Preferred	Skills/Experience
	8	Required	Experience providing onsite IT support, desktop support, endpoint support, or field support in an enterprise or government environment.
	5	Required	Experience troubleshooting laptops, mobile devices, peripherals, printers, operating systems, collaboration tools, network connectivity, and user access issues.
	3	Required	Experience supporting Microsoft 365, Teams, Outlook, SharePoint, OneDrive, mobile device management, endpoint security, or equivalent collaboration and endpoint platforms.
	3	Required	Experience using ticketing, asset inventory, knowledge management, service documentation, and customer communications practices.
	3	Required	Experience supporting executive users, meeting rooms, audio/video collaboration equipment, onboarding, offboarding, and time-sensitive user requests.
	2	Required	Experience following security procedures for account access, device handling, data protection, privileged support, and incident escalation.
	2	Preferred	Experience with Dell, Apple/iOS, Windows, Intune, Teams Rooms, mobile devices, loaner pools, warranty repair coordination, or equivalent technologies.
	2	Preferred	Experience supporting public sector, cyber, emergency operations, law enforcement, or regulated environments.
	1	Preferred	Experience supporting secure conference rooms, hybrid meetings, executive briefings, and collaboration equipment readiness.
	1	Preferred	CompTIA A+, Network+, Security+, Microsoft, ITIL, HDI, or comparable certification or equivalent demonstrated experience.

I need Three References

 

Reference Name (Required):
Title (Optional)
Company Name (Required):
Phone Number (Required include area code):
E-mail address (Optional):
Professional Relationship (Optional):

     
Peer                                                                      Co-Worker                                                                  Supervisor
   

  Customer                                                             End-User                                                                     Subordinate
 

Reference Name (Required):
Title (Optional)
Company Name (Required):
Phone Number (Required include area code):
E-mail address (Optional):
Professional Relationship (Optional):

     
Peer                                                                      Co-Worker                                                                  Supervisor
   

  Customer                                                             End-User                                                                     Subordinate
 

Reference Name (Required):
Title (Optional)
Company Name (Required):
Phone Number (Required include area code):
E-mail address (Optional):
Professional Relationship (Optional):

     
Peer                                                                      Co-Worker                                                                  Supervisor
   

  Customer                                                             End-User                                                                     Subordinate